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JARAI Help

Contact support

Email

For anything we don’t cover in this help centre:

We typically respond within 24 hours during business days (UK timezone).

What to include in your email

  • Your account email (so we can find your records)
  • Your role (operator or customer)
  • The URL of the page where the issue happened
  • A screenshot or the production ID, if applicable
  • What you expected vs what you saw

Specific channels

  • GDPR data-subject requests (access, erasure, portability, etc.) → see Your privacy rights for the in-app flows, or email privacy@.
  • Takedown notices for IP / publicity / privacy infringement → use the takedown form.
  • Bug reports → email general support with reproduction steps, or open an issue on the public help repo for documentation issues only.

What we DON’T do

  • We don’t have a public Discord / Slack / community forum (yet — we’re a small team).
  • We don’t have a live chat widget (yet).
  • We don’t operate phone support.