Contact us

You can reach us about anything — support, a bug, billing, your account, a privacy request, a takedown, or a press enquiry.

Email us

Send us a message at hello@jarai.studio and we'll come back to you. Please include as much detail as you can — what you were doing, what you expected, and what happened instead.

For specific matters you can write to us directly: privacy@jarai.studio for data and GDPR requests, legal@jarai.studio for copyright and takedowns, security@jarai.studio for vulnerability reports, and abuse@jarai.studio for abuse or safety concerns.

Other ways to reach us

These addresses are monitored:

General: hello@jarai.studio
Privacy & data rights: privacy@jarai.studio
Legal & takedowns: legal@jarai.studio
Security vulnerabilities: security@jarai.studio
Abuse & safety: abuse@jarai.studio

We typically respond within 2 business days (UK time).

What to include

Please include these in your email, or the first reply will only be us asking:

The email address on your account, so we can find your records
Whether you’re an operator or a customer
The URL of the page where it happened
The production ID, or a screenshot, if there is one
What you expected, and what you got instead

Specific routes

GDPR data-subject requests (access, erasure, portability) — email privacy@jarai.studio, or see Your privacy rights for the in-app flows.
Takedown / IP / publicity notices — email legal@jarai.studio (see how takedowns work for what to include).
Abuse, harassment or illegal content — email abuse@jarai.studio; these go to our highest-priority queue.
Bug reports — email hello@jarai.studio with steps to reproduce. For problems with this documentation specifically, you can open an issue on the public help repo.

What we don’t offer

Said plainly so you don’t go looking. We’re a small team:

No community forum, Discord or Slack
No live chat
No phone support