Customer billing and subscriptions

Manage your subscription, capacity, and invoices from the Billing area of the Client Portal. JARAI bills on a subscription tier that includes a monthly capacity allowance, with optional top-ups when you need more.

🎬Manage your subscription

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1. Open Billing in the Client Portal.
2. See your current tier and usage for the month.
3. Change plan (upgrade/downgrade) or buy extra capacity when you run low.
4. Download invoices for your records.

Your plan

Your tier sets your monthly capacity and features:

Tier	Best for
Creator	Individuals getting started
Pro	Regular producers — more capacity + priority processing
Atelier	Teams — pooled capacity across seats

Current pricing is on jarai.studio. Paying annually carries a discount over monthly.

Capacity & top-ups

Each plan includes a monthly allowance that productions draw on. If you need more than your plan includes in a given month, buy extra capacity — it’s added to your balance and used after the monthly allowance.

Tip

Enable auto-top-up if you’d rather not be interrupted — capacity is added automatically when you run low so productions keep flowing.

Changing your plan

Upgrade or downgrade from the Billing area. Upgrades take effect right away (more capacity now); downgrades apply from your next billing cycle. Your existing productions and data are unaffected by a plan change.

Invoices & payment

Download invoices from the Billing area for your accounting. If a payment fails, you’ll be notified and prompted to update your payment method — productions may pause until billing is current.

Note

On the Atelier team plan, billing is at the team level and capacity pools across seats — see Team & seats.

Billing question we didn’t cover? Contact support.